Customer Satisfaction Survey

How long have you lived in this home?

When was your new equipment installed?

Equipment installed?

(check all that apply)

Upgrade & Save Rebate Value?

On a scale of 1-10, how satisfied are you with your new equipment?

(1 being least satisfied, 10 being most satisfied):

How did you hear about the Upgrade & Save Rebate?

On a scale of 1-10, how easy was it to get the Upgrade & Save rebate?

(1 being most difficult, 10 being easiest)

How long did it take for you to receive your rebate?

Would you have purchased this equipment without the rebate?

If no, what would you have done instead?

Did you make any other steps to improve energy efficiency at the time of the installation?

If yes, what were they? (check all that apply)

Have you made any other steps to improve energy efficiency since the installation?

If yes, what were they? (check all that apply)

Would you have made additional equipment upgrades if there were other rebates available?

If yes, what might you have done? (check all that apply)

Does your Oilheat dealer offer renewable Bioheat® fuel?

Would you like to learn more about Bioheat® fuel?

What do you enjoy most about Oilheat?

(choose all that apply)

If there hadn't been a rebate, would you have hired this company to upgrade your equipment?

How long have you been a customer of this company?

Almost done! Just one more step before we gather your information for your gift.

In your own words, please describe your overall experience with the Upgrade & Save Rebate program.

That's it! Thanks so much.

Now, please let us know where to send your $25 gift card. Or tell us your don't want $25, and submit the form anonymously.

We won't sell or share this information, but we may wish to follow up with you because your answers were so awesome!

In order to send you the $25 gift card, we need a little more information.

• Yes, send me the $25 gift card. I understand it will take about 6 weeks to arrive

  Full Name

  Street Address

  City

  State

  ZIP

  Email

  No. I prefer to stay anonymous and do not want the $25 gift card.

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